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Return Policy

YOU HAVE 30 DAYS FROM THE DATE OF ITEMS DELIVERED TO RETURN ELIGIBLE ITEMS.
THE DUTTIN MCQUEEN PROMISE

We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly! If you received a damaged or defective item, please contact us within 30 days of receiving the damaged item so we can rectify this. Please email us at customercare@duttinmcqueen.com and we will rectify this right away!

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.
We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires. We get over 200 more new styles a week and hope we can assist you in finding something new if your purchase doesn't work out!

Expect an emailed E-Gift Card within 1-3 business days of the delivery of your Return at return department based on the high volume of returns. Please note this increase of processing time is due to the addition of FREE RETURNS and as a result elevated level of daily returns. We appreciate your patience while we work quickly to get our staffing and processing needs resolved. Store Credit is calculated automatically to reflect any discounts and taxes at time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed.

Order Cancellation
We offer full refund if the order is cancelled within 12 hours of your purchase. You should contact us at customercare@duttinmcqueen.com immediately once you decide to cancel the order. For orders cancelled after 12 hours of purchase but have not been shipped, we will offer partial refund after charging a 20% cancellation fee. We will not accept order cancellation request if the orders have been shipped.

30 Days Return Guarantee
Thank you for shopping at duttinmcqueen.com.
We gladly accept the return/exchange within 30 days of receipt if you are not quite pleased with the items you received. However, please make sure items in new condition.
Simply drop us an email before return/exchange, we will try our best to meet your request.
Please note overdue requests cannot be accepted.


How should I initiate a return?
1. Email return request
Submitting return request by dropping an email to customercare@duttinmcqueen.com.
2.Request approved
Our customer care team will communicate with you in the email, please pay attention to the reply. (Usually, we will reply to your email within one business day)
3. Receive return address
Please return through your local post office to avoid tax when it arrives in our country.
4. Customer send shipping info after return
Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
5. Release refund
Refund will be released within 1-3 business days after packages returned to us.

How should I initiate an exchange?
Please note that we only offer Exchanges for the same item in a different size, if available.
1.Email exchange request
Submitting exchange request by dropping an email to customercare@duttinmcqueen.com.
2.Request approved
Our customer care team will communicate with you in the email, please pay attention to the reply. (Usually, we will reply to your email within one business day)
3.Receive exchange address
Please return through your local post office to avoid tax when it arrives in our country.
4.Customers send shipping info after exchange package sent
Please send us tracking info after you ship out your exchange package, which is quite important. Without tracking info, there will be no exchange.
5.Exchange package received, online store credit sent by email
Expect an emailed E-Gift Card within 1-3 business days of the delivery of your return at return department based on the high volume of returns.
6.Order the correct size/color you would like to exchange from online store
Use store credit to order the correct size/color you would like to exchange from online store.

PS:
1.Returns must be received in new condition, unused, unworn, unwashed. Otherwise, returns will be subject to refusal.
2.Return shipping fees are at customer's own expense.
3.We do not accept returned package without notifying us upfront.
4.We do not accept packages returned using COD service.

What if an item is missing from my package?
In some cases, we may have to split your order so that you can receive some items faster.
Please rest assured, we will resend the item for free if it is missing.

What if my package was refused or undeliverable?
Please confirm you enter correct and detail shipping address while ordering to avoid undeliverable situation. Costs caused by your moving (after shipping) will be covered by customer.
We offer resend as soon as the pervious order returned.

Something you need to know before initiate return:
•We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
•The amount of your store credit is only for the item(s) you purchased and does not include the shipping.
•Merchandise must be returned within 30 days of the fulfillment date.
•Merchandise must be unwashed and unworn.
•Should you choose to return, Duttin McQueen does not provide prepaid return labels and you will be responsible for covering the shipping costs.
•Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
•During the Returns Process if an item is ineligible for a Return, you will not be able to select that item for Return. This will be all items past the policy time frame or ones that are Final Sale, Lingerie, Swimwear.
•If an item is ineligible for a return and it is included, we will have to send back the Ineligible Item to you.
•All items with prices ending in $ .11 is considered Final Sale and cannot be return or exchange for store credit.
•Please allow 1-3 business days for return processing.
•Once your return is processed, we will email you an E-Gift Card with your store credit that you can use on the website.
•Store Credit does not expire.
•Duttin McQueen is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
•Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue you store credit in the form of a Duttin McQueen E-Gift Card for use on a future purchase. E Gift Cards never expire and are redeemable right away!

Helpful Hint: Duttin McQueen is not responsible for returns until they reach our Distribution Center. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Duttin McQueen will not issue store credit for your returns.

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