Return Policy
General Returns
You have 30 days from the date of delivery to return your item. All returns are refunded via e-gift card. Please note that it can take 5-7 business days from the date your package is received at our distribution center for your return to be processed and an e-gift card to be issued. We do not offer refunds to the original form of payment due to the nature of our fast, limited-supply sourcing. Please package each order separately. If multiple orders are returned inside a single return package, your return may require additional processing time. Non-eligible items returned will not be credited.
Duttin McQueen will issue refunds to the original form of payment used on an order in the following cases:
- The order is cancelled by Duttin McQueen
- One or more items sold out since your order was processed
- Item(s) received were damaged, defective, or incorrect
Gift Cards
Duttin McQueen gift cards never expire and can be treated just like cash on our online store!
Return Process
To initiate a return, please contact our customer care at [email protected]. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Non-eligible items returned will not be credited.
Return Requirements
Items must be unworn, unwashed, unaltered, and undamaged, with original tags attached and in their original packaging.
Shoes, bags, and accessories must be returned in new condition with their original branded boxes and accessories (e.g., shoelaces, dust bags).
Items not meeting these conditions will be rejected and sent back to the customer at their expense.
Please allow 2-5 business days for Duttin McQueen to process your refund. Depending on your financial institution, the refund amount may take up to 5 business days to post to your account.
Non-Returnable Items
The following items are considered "Final Sale" and cannot be returned or exchanged:
- Bodysuits, lingerie, swimwear
- Accessories
- Beauty products
- Sale items
Reserved Rights Regarding Returns
Duttin McQueen reserves the right to define, limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Order Cancellation
Full refunds will be issued for orders canceled within 12 hours of placing the order.
For cancellations made 12 to 24 hours after placing the order, a 50% restocking fee will be deducted from the refund.
Cancellations made more than 24 hours after placing the order will not be accepted.
Additional Information
- We do not offer exchanges but welcome you to return your item(s) by mail and repurchase any available item(s) on our site.
- Shipping fees are non-refundable unless you have received a damaged item and wish to return it.
- Damaged, defective, or incorrect items must be reported within 7 days of delivery. We reserve the right to delay a refund until items are received based on credible concerns surrounding potential fraud.
- Return drop-offs are not accepted at our distribution center or corporate office.