Shipping Policy
At Duttin McQueen, we provide flat-rate shipping with worldwide delivery and we strive to provide our customers with the best possible shipping service, no matter where you live. Given the nature of the shipping business, delays are sometimes unavoidable, but rest assured, we're doing our utmost to get your order to you as soon as possible.
Duttin McQueen Promise
Should you not receive your package within 30 business days from the date we shipped it, please contact us. You will receive a full refund even if we have already shipped out your package. If you receive your package after receiving the refund, you do not need to return it.
Important Information
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Orders shipping to APO’s, and US Territories may experience delays. Other carrier options are available, and we reserve the right to change carriers at any time.
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Duttin McQueen to import the goods on his behalf. Further, the consignee/buyer agrees Duttin McQueen may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
Flat Rate Shipping
Flat rate shipping fee $7.99. The delivery time for flat rate shipping is 5-12 business days. Please note that this excludes the time it takes to process your order (2-5 business days).
Receiving time = Processing time + Shipping delivery time
Estimated number of business days it takes until you will receive your order after placing it on the website. Business days do not include Saturdays, Sundays, or US holidays. This time includes processing and in-transit time for your order.
Processing Time
All orders are processed within 2-5 business days, including quality control, packing, and sorting. During times of high order volume, processing may take a few extra days. Please allow for these additional transit days when placing your order.
We ensure strict quality control on the products and carefully package your items. We will reserve a tracking ID from the shipment company once an order is placed, which means the shipping status may be "PRE-SHIPMENT" , "Label Created, not yet in system" or "Await the items" for around 5 business days before the package arrives at our distribution center in CA, US.
Shipping Delivery Time
For Flat Rate Shipping, it usually takes 5-12 business days to most destination countries in the world. The tracking ID will be trackable on the respective courier website 1 to 2 days after we have shipped the package. Occasionally, there may be a slight delay before the package(s) become trackable while they are logged by the respective shipping company. This is outside our control, so we kindly ask our customers to be patient.
Please Note:
1. Shipping Zone does not include the territories and uninhabited island possessions.
2. Delivery delays can occasionally occur. Duttin McQueen cannot be responsible for precise shipping times and will not offer full refunds because an order arrived later than expected.
3. If your order was mishandled/lost by the carrier, please contact our customer service at [email protected].
4. Duttin McQueen is not responsible for customs taxes which may sometimes occur according to local regulations. Taxes and duties imposed on your order by your respective government will be your responsibility.
5. We do not ship on weekends and major holidays.
6. Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.
7. If you have any other questions, please contact our customer service: [email protected]. (Your email will be replied within 48 business hours.)
We appreciate your understanding and patience as we work to deliver your order as quickly as possible. Thank you for choosing Duttin McQueen.