FAQs

For orders cancelled after 12 hours of purchase but have not been shipped, we will offer partial refund after charging a 20% cancellation fee.

We will not accept order cancellation request if the orders have been shipped.

1.Track your package via the Duttin Mcqueen website (you must enter your Order Number and Email Address).

2.In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.

3.If shipping internationally, you may enter the tracking number provided to you at the following website: https://www.17track.net/en (Note: The local carrier will be provided in the details of your tracking information.)

To check your orders, log into your Duttin Mcqueen account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our Customer Care team.

Please refer to our shipping policy for current processing times and available shipping methods.

Note: In-transit times are separate from processing times and are subject to change during the holiday season.

In some cases, we may run out of popular items while processing your order. When this happens, our hottest items typically restock within 3 business days. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Care Team will send you an email notifying you of the delay.

For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

1.The item(s) sold out.

2.There is a delay in replenishment for your item(s).

3.We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.

- If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If your order is cancelled and you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.

When checkout out - we advise that you enter the E-Gift Card code first and then enter the promotional code. Please note, the Order Confirmation email and invoice you receive will only reflect the order total and not method of payment breakdown.

Note - Promotional Codes are only available for Online Purchases and for limited times.

We do offer Price Adjustments for items that have gone on Sale within 14 days from the day you placed your order.

Bodysuits, swimwear are also considered Final Sale and non-returnable.

Note: Should you choose to return a Final Sale item, Duttin Mcqueen reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.

1) Contact our Customer Care team via customercare@duttinmcqueen.com

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.

1) Contact our Customer Care team via customercare@duttinmcqueen.com

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.